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Customer Advisors with Swedish, Norwegian or Danish Language

As a Customer Service Specialist you will be responsible for handling customer communication, dealing with their enquiries from start to finish through established customer service channels such as phone, mail and chat. Working as part of a team within a fast paced, dynamic contact centre environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.

What we offer: 

  • Immediate and stable full time work contract
  • Fully funded internal training course
  • Competitive Salary
  • Potential to extend into International career opportunities
  • Option to develop and practice your language skills
  • Opportunity to work and experience a multi-cultural and international environment
  • A modern and open office designed to enhance the work experience
  • Regular team social events 

What we are looking for in our employees

  • Ability to work in a customer driven environment
  • Passionate about delivering excellent service
  • Driven to resolve customer enquirers first time
  • Highly motivated with a desire to succeed
  • Ability to overcome objections, with the capacity to negotiate, be resilient and calm under pressure
  • Effective team player with a positive attitude

What you need to have:

  • English language skills required
  • Fluent language skills in Norwegian, Swedish or Danish
  • Previous experience in the Travel Industry preferred however any Customer Service experience is welcome
  • Excellent communication and interpersonal skills with the ability to remain professional and courteous at all times are essential
  • Proactive attitude to working in a changing and dynamic working environment
  • Effective listening skills, attentive to customer concerns 
  • Good level of PC Literacy and call handling experience
  • Highly motivated with the desire to succeed with a flexible approach to any customer or situation

We expect lots of interest in this exciting opportunity, so if you would love to come on board then don’t miss out and apply online today, with your English CV and cover letter.

Your application may be passed to other positions where there are open vacancies


Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.

 

Or, know someone who would be a perfect fit? Let them know!

Webhelp Alicante

Calle de Orihuela, 100
03183 Torrevieja Directions cv.alicante@lv.webhelp.com

Life at Webhelp

We offer the opportunity to build working experience while you are working in Spain. Certified trainers give you the full training needed to succeed. You will meet great people - both customers and colleagues. 

You are always welcome to apply for a job with us!

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